Title: Manager, International Student Integration
Division: International & Immigrant Education
Category: Administrative Staff
Type: One-year contract
Incumbent: Vacant
Salary: $58,332 – $72,915
Band: 9
Campus: St. James
Effective Date: ASAP
This position is responsible for providing leadership to the positive integration of international students from across the College to college life. Working independently under the general direction of the Director, International Admissions & Student Services the role is accountable for the creation and implementation of innovative programs and services that ensure a welcoming and supportive environment for the College’s international students, and which result in enhanced international student satisfaction and retention. The position is responsible for establishing and meeting targeted increases in international student satisfaction, and for identifying and implementing best practices in international student services, to enhance and maintain the College’s overall position relative to similar organizations.
- Leads the design, development and implementation of a range of programs and services for international students College-wide.
- Manages the provision of information, advice and guidance regarding immigration requirements, documents and available services outside the College; and information and advice regarding health care services, insurance and accommodation services, ensures that such programs and services are designed to balance the effective representation of international student interests with the interests and policies of the College; develops and implements communication plans regarding requirements and services.
- Based on data and Ministry survey information across colleges, establishes benchmarks and is accountable for meeting annual targeted increases in international student survey results; evaluates the effectiveness and design of existing programs and services in comparison with other colleges; researches and implements best practices in improving the international student experience and retention of international students.
- Provides expert advice to International & Immigrant Education divisional management to ensure the effective development and execution of international strategy and business planning; provides expert advice to academic divisions to enhance international student success and retention.
- Works in partnership with academic divisions to resolve student issues and deepen their understanding of the international student perspective; works to achieve the timely resolution of serious, complex and confidential international student issues, such as immigration, mental and physical health, legal and financial matters; works to ensure international students understand the College’s academic requirements and policies.
- Maintains a high level of part-time staff performance through effective recruiting, selecting, training, developing, mentoring, evaluating and managing performance.
- Represents the College on external committees, as required, ensuring the College’s interests are represented.
- Supports and promotes interaction between international students and Canadian students by liaising with Student Association and Student Clubs.
- Oversees international student emergency fund.
Qualifications:
Three year diploma/degree in International Relations, Business Administration or related discipline from a recognized post-secondary institution or equivalent combination of education and experience.
At least 3 years experience in the development and implementation of student programs and services, including 2 years experience in a related education service setting; 1-2 years overseas work and/or study experience would be an asset.
Experience in survey administration, execution and interpretation of survey data is preferred.
Superior interpersonal, oral and written communication and presentation skills and cross-cultural sensitivity; a second language would be an asset.
Experience leading collaborative projects and cross-functional teams; experience working across a broad range of student groups, with student services and with relevant academic stakeholders preferred.
Ability to manage stressful and complex time-sensitive situations with a high degree of diplomacy and discretion.
Strong client service leadership and conflict resolution skills.
Experience in designing/delivering workshops and managing large events preferred.
Computer skills, including the use of databases, word processing, spreadsheets, presentation software, social media.
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
For more information go to : http://www.georgebrown.ca/employment
